About Doug

Design is who I am.

For over 15 years, I’ve led high-impact UX and design teams, building scalable, human-centered solutions that drive measurable business outcomes. My expertise spans UX strategy, accessibility-first digital transformation, and cross-functional leadership, helping organizations increase efficiency, enhance user engagement, and scale design practices.

Throughout my career, I’ve consistently delivered measurable results:

Scalability & Efficiency – Built and scaled UX teams from the ground up, increasing design team capacity by 4x while reducing design and development time by 27%.

Conversion & Engagement – Led high-profile redesigns that boosted conversion rates by 22%, reduced bounce rates by 23%, and increased SaaS platform user satisfaction by 37%.

Revenue Impact – Designed UX solutions that supported business units processing over $170B in cross-border transactions and $372M in annual revenue.

Accessibility & Compliance – Championed 508-compliant, WCAG-aligned design initiatives, embedding accessibility into enterprise UX workflows.

Industry Recognition – Recognized as a Top UX/UI Influencer and best-selling UX author of The UX Design Field Book, sharing insights with an audience of over 50,000 UX professionals.

I thrive at the intersection of design, technology, and strategy, helping companies turn UX into a competitive advantage. Whether I’m building scalable design systems, optimizing customer experiences, or mentoring the next generation of UX leaders, I bring a data-driven, results-oriented approach to every challenge.

Let’s connect—always open to discussing UX leadership, innovation, and the future of design.

Podcasts

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Anti-UX Patterns: Insights and Ethics

On the Vitalik podcast, I joined Pavel Samsonov to discuss the research, ethics, and complexities of Anti-UX (formerly “dark”) patterns.

Explore the ethics of dark with me and Vatalik →

There Is No Plan B: My UX Journey

I joined the great Joe Natoli on his Making UX Work podcast to discuss resilience, adaptability, and lessons learned from unique design challenges.

Hear my conversation with Joe Natoli →

Designing for Global Money Transfer: Insights from UX

On the What is UX? podcast, I discussed leading UX/UI design at Western Union and the challenges of global financial systems.

Learn from my Western Union experience →

Creating Useable UX: My Interview on The Unusable Podcast

I joined my favorite UX podcast, The Unusable Podcast, to share insights on design challenges and building meaningful user experiences.

Learn UX tips from my favorite podcast, The Unusable Podcast →